Prokotip.eu • Inovacija kroz Service Design

How do we help you?

Discovering opportunities

Monitoring trends and changes in consumer habits
Detecting and mapping users needs, motivations and key challenges

Optimization of the service delivering process

Customer Journey visualization and identification of gain and pain points (opportunity areas)
Redesign and development of innovative solutions

Services

We follow you on the innovation path and the transformation process in order to be in line with the actual changing and digital market and the habits of the 21st century new consumers.

Innovation consulting

Innovative and flexible solutions

Understanding

Customer experience analysis

Research and synthesis of collected data

The beginning of every Service Design project whose framework consists of in-depth empathic interviews with real users and the synthesis of collected data. At this stage, the objective is to understand the current state and to detect the desired state from the user’s perspective.

Creation

Solutions developement

Generation of ideas and preparation of a solution prototype

At this stage, the magic of generating ideas begins. The collected data is presented to a group of stakeholders and by means of ideation methods, they are encouraged to generate achievable and sustainable ideas that will later become a solution.

Implementation

Achieving tangible results

Product testing with target audience and help in the implementation

Based on the ideas, a prototype is created that resembles the solution (e.g. a clickable prototype of a digital solution) so that based on the user’s interaction with the prototype, we can get feedback and improve the solution.