Any significant change in a company represents innovation. We make sure that innovation rests on the needs of your clients and that it advances your business.
We believe that any positive change begins by researching users. It is our job to collect information and ideas and turn them into sustainable business models.
The basis of creating a new service, product or another business solution is quality aimed research and detection of needs. More
Collected and synthetized data about buyer preferences and motivations, competition and industry are ready to be used for the purpose of further processing.
Ideation or creation of ideas is a process with the aim of inducing creative and innovative solutions (from impossible to easily achievable). More
Created solution prototype based on obtained ideas and initially defined criteria.
Future users are presented with the solution prototype in real environment so that based on their interaction with the prototype More
A solution that passed the market test, that has a concrete plan and strategy, and that is ready for implementation.
Designing a sustainable and user-customized digital solution based on the research of user needs and client’s capabilities.
A clickable prototype and a functional specification of the digital solution
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Internal research of the processes within a company, the current strategy and presenting a solution
A different view of the company, the list of proposals for improvements.
A course in introducing innovation in which we pass through the innovation process and all its phases. The second part of the lecture is of hands-on format, in which through tasks and cases from practice attendees obtain a complete overview of the process.
In workshops we pass all service design phases on a live example. In one workshop we pass all process phases, from research through ideation to concretization of a solution ready for implementation.
Our process consists of steps in which each previous provides information for the following one, starting from research, and results in a tested solution prototype based on actual needs and ideas.
It represents user experience and his/her journey in the process of product or service purchase and consumption.
Each process consists of a connected group of people who give their contribution, and the goal of the stakeholder map is to map who participates in it and in what manner. In the creation process it is also important to detect ever present process sore points so that the solution may focus on solving them.
In-depth interview is a tool with which verified information is obtained directly from process stakeholders (e.g. employees, users/buyers, suppliers, etc.). With the help of these interviews we find out more about expectations, experience, processes, good and bad practices, but also information that shall help us build a user profile (buyer persona).
Persona is a personified overview of a group of people sharing common interests, behavior patterns, and demographic and geographic similarities. To be able to get to know our users as easily as possible, each persona is attempted to be portrayed as realistically as possible, so it is given a name, demographic characteristics and a background story.
The easiest way to describe this wall is as a more sophisticated version of the wall used by detectives in popular detective movies and TV series. Its purpose is to uncover behavior patterns from collected data and it is a place for presentation of collected data.
It represents a map of impressions and expectations of team members that in its conclusion gives suggestions that help strengthen the team.
In the process of building a team, the starting point was synergy and the complementing power. Exactly for this reason each team member has his/her own specific set of qualities to contribute to the solution. Statements are given for each team member by colleagues about his/her strengths taken from an internal team strengthening workshop.