The Köln International School of Design, the cradle of Service Design, issued "The Future of Service Design", a publication that celebrates 25 years of existence of Service Design as a full-fledged discipline.We strongly recommend everyone...
#ProkoTips are here!We believe that creativity and change go hand in hand and that change starts with small steps. That's why we created ProkoTips - creative cards that help improve and develop business sustainability and...
Do you ever wonder about the journey of your customers? When was the last time you tried to sketch the whole process from the user’s perspective? This week we had a workshop with Rochester...
Every year Fjord shares a report about the new trends to look out for. Here you can read about how the COVID pandemic influenced a boost in creativity, how our workplace is evolving, the...
Author: Carmen Calvo del Valle, Service Design Manager „Making a huge improvement to customer experience does not necessarily include a big investment. Very often, rather, it takes just a bit of creativity to make a...
We are delighted to invite you to "The Future of Family Companies" a Lider media d.o.o. conference where we will host an interactive hands-on workshop. You can check the program and sign...
While the students were on their winter holidays, the teachers and staff of two primary schools: Lotrščak and Ružičnjak used the time for teamwork strengthening and invited us to host a team canvas...
In 2019 we became a proud member of the Service Design Network (SDN) and its first Croatian member company. SDN was founded in 2004 and is the leading non-profit institution for expertise in...
In Ljubljana, Slovenia where we performed a „service design sprint”. In this three-day workshop, we covered three key service design phases: empathy, synthesis, and ideation in order to detect challenges and discuss possible solutions....
