Final solutions of our services are often linked with a certain digital component, whether it is a wholistic digital solution, communication via digital channels or digital support for a devised solution. Matko is the person for development of projects with a digital accent who links the service design process with the knowledge that he acquired while working in marketing agencies, IT companies and corporations. He is the person who shall make an initial business analysis before the project, detect potential cooperation topics, strategically guide the project and in the end find ways of implementing a digital solution.
He says that after all the experience he decided to do service design because it is the only holistic method of finding the solution to user challenges. Namely, in the beginning it is unknown how the solution shall manifest; we find solutions connecting all the information obtained in all the phases of the process, creating a large puzzle that optimally solves a certain challenge. Even though he is in charge of the digital part, you will never see him without a writing pad.